Return & Refund Policy

At Vandana Vogue, customer delight is at the heart of our craftsmanship. If you are not completely satisfied with your purchase, our straightforward return and exchange policy is designed to assist you.

1. 7-Day Return Window

You may request a return or exchange within 7 days from the date of product delivery.

2. Eligibility Criteria for Returns

• The item must be unworn, unwashed, and undamaged.
• All original brand tags, security ribbons, and packaging must be intact.
• Custom-tailored or altered garments cannot be returned unless defective.

3. How to Initiate a Return

To initiate a return or exchange:

1. Log in to your account and go to My Orders.
2. Select the delivered order and click "Request Return", or contact our customer team at support@vandanavogue.com with your Order ID.
3. Our courier partner will schedule a complimentary pickup from your shipping address.

4. Refund Processing

Once our quality inspection team verifies the returned garment (typically within 2 business days of receipt), your refund will be processed:

• Prepaid orders (Razorpay/Cards/UPI): Refunded directly to your original source account within 5-7 working days.
• Cash on Delivery (COD) orders: Refunded via direct Bank Transfer (NEFT/IMPS) or store credit.